M/s. MediOasis (“we”, “us”, “our”) provides medical travel and treatment facilitation services for individuals seeking care in India and, in some cases, other countries.
We respect the privacy of everyone who visits our website or works with us. This policy explains how we collect, use, store, and share personal data when you:
Visit our website
Submit an enquiry or request a case review
Share medical records or health information
Communicate with us by email, phone, WhatsApp, forms, or other digital channels
This policy covers data collected online and through digital communication channels. It does not apply to offline collection unless stated otherwise.
We handle personal data in line with applicable laws, including:
Section 43A of the Information Technology Act, 2000 (India)
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011
The EU General Data Protection Regulation (GDPR), where applicable
“Personal Data” means information that identifies or can reasonably be linked to an individual, such as name, contact details, IP address, or health information.
“Sensitive Personal Data” includes medical records, diagnostic reports, treatment history, and other health-related information.
“Processing” refers to any action taken on personal data, including collection, storage, use, sharing, disclosure, or deletion.
“Lawful Grounds” means the legal basis for processing personal data under applicable law, such as consent, contractual need, legitimate interests, or legal obligation.
Depending on how you interact with us, we may collect the following:
Identity and contact details
Name
Email address
Phone number
Country of residence
Medical and health information
Medical reports and diagnostic records
Health history and treatment details
Scans, images, pathology reports, or lab results
Treatment preferences
Communication records
Emails and messages
WhatsApp chats
Call records or recordings, where permitted
Form submissions
Technical data
IP address
Browser and device details
Referral source
Pages visited and time spent on the site
We use cookies and similar tools to improve site function, understand usage, and improve the experience. You can block cookies through your browser settings, though parts of the site may not work as intended.
We use personal data to:
Review medical enquiries and cases
Coordinate discussions with hospitals and medical specialists
Support treatment planning and facilitation
Respond to questions and requests
Improve our website and services
Meet legal and regulatory requirements
Prevent misuse or fraud
We do not sell personal data. Medical information is not used for advertising or profiling.
We process personal data based on one or more of the following:
Your consent, when you submit enquiries or medical information
Contractual need, to provide facilitation services
Legitimate business interests, such as service improvement and communication
Legal obligations under applicable law
When you share medical records or health information with MediOasis, you:
Give explicit consent for us to process sensitive personal data
Confirm that this data is needed to review your case and support care planning
Allow us to share relevant information with hospitals and medical specialists only for evaluation and treatment coordination
You may withdraw consent at any time. If you do, we may no longer be able to continue our services.
If you communicate with us by WhatsApp, phone, email, or video tools, we may retain messages, call logs, or recordings. These may include sensitive information and are used only for care coordination, records, and service improvement. Third-party platforms operate under their own privacy policies.
We share personal data only when necessary:
With hospitals and medical specialists for case review and treatment planning
With service providers that support our systems and communications
When required by law or legal process
To protect our rights or prevent misuse
All service providers are required to protect confidentiality and data security.
When MediOasis shares data with hospitals or medical professionals, it is only to obtain opinions, review treatment options, or plan care. These parties act as independent data controllers and follow their own privacy practices.
We use reasonable technical and organizational measures to protect personal data. No online system is completely secure, and we cannot guarantee absolute protection.
MediOasis operates from India and supports patients from multiple countries. By sharing data with us, you agree to its transfer and processing in India and other locations where our partners or service providers operate, subject to appropriate safeguards.
We keep personal data only as long as needed for the purposes described here, unless a longer period is required by law or you request deletion.
Depending on applicable law, you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion
Withdraw consent
Limit or object to processing
Request a copy of your data in a portable format
You can exercise these rights by contacting us.
If you are in the EU or EEA, you may also:
File a complaint with a data protection authority
Object to processing based on legitimate interests
Request restriction or erasure where permitted
Request data portability where applicable
Our website may link to external sites. We are not responsible for their privacy practices.
We may revise this policy from time to time. Updates will be posted on our website.
For privacy questions or data requests, contact MediOasis.
MediOasis provides independent medical guidance and care coordination for international patients seeking treatment in India.
15 Rue Illigh, Salam, Agadir, Morocco
+212638876677
contact@fatimasgarden.com
All Rights Reserved by MEDIOASISTHE HEART OF YOUR HEALTHCARE.